How a Compliance Specialist Transitioned from Learning to Taking on High-Stakes Projects

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Compliance professionals in Singapore’s financial services industry are faced with opportunities and challenges alike in an ever-evolving regulatory landscape. In an era of rapid technological advancements in the financial services industry and the promulgation of new regulations, proficient compliance professionals are essential to navigating a complex environment, and in striking a balance between growth, innovation, regulatory compliance, and robust risk management.

Laws against anti-money laundering and other financial crimes, and the penalties for non-compliance, have resulted in the immense importance placed on compliance professionals to upskill themselves so as to grasp the ins and outs of latest compliance practices.

Such is the motivation of a recent graduand of WMI’s Graduate Diploma in Compliance in Financial Services, James Wu. James is a Management Consultant – Risk, Regulation & Compliance (SEA) at Accenture Singapore. As James and his cohort of graduands would discover, the rigour of a post-graduate diploma curriculum is no mean feat for a working adult but reaps abundant rewards.

We speak with James to uncover his learning journey and how he went from learner to trailblazer at work.

Lessons straight from industry head honchos

“Hence, it was really enriching to learn from senior compliance leaders such as Loretta Yuen, who imparted valuable lessons about retail banking and fintech regulation. She went the extra mile by sharing her years of experience and the accompanying war stories as the Head of Group Legal and Compliance at OCBC bank, and I was thrilled to be able to interact and discourse with such seasoned and highly respected professionals in the industry.”

WMI’s faculty includes a range of experienced compliance industry specialists and leaders who boast expertise in the area. Participants can learn from senior leaders who can impart deep domain knowledge to provide a structured educational progression.

Gaining an invaluable network

James notes that his cohort included learners from a diverse range of financial services professional backgrounds, including legal, compliance, risk, digital strategy, and audit functions, where he has benefited from peer-to-peer learning, networks and friendships fostered across institutions.

 

“We have a wide spectrum of professionals in the industry. I recall having peers from the brick-and-mortar banks, fintech companies, exchanges, wealth and asset management houses. Collectively, there were a lot of interesting conversations, including the unique challenges faced in their respective organisational environment.”

 

The diversity in perspectives and insights help participants expand beyond their own experience and adopt a top-level, multi-disciplinary approach to topics. At work, such a range of viewpoints is appreciated, yet often overlooked, when engaging multiple departments and teams.

 

At WMI’s Advanced Programmes, participants further apply their interdisciplinary interactions to solve real-world case studies and problems. As James notes, “Within the classroom setting, having participants coming from such diversified backgrounds, it naturally forms a microcosm of the compliance ecosystem; you get to understand how the different pieces of [compliance] work carried out by various functions add up together. This, in turn, allows you to get a nice, holistic view of how compliance is done at the macro-level within the financial services sector”.

 

Learn and network with professionals from a diverse range of financial backgrounds through WMI’s Advanced Compliance Programmes

Empowered for Success

For James, completing the Graduate Diploma programme from WMI has brought about efficiencies and tangible improvements in his compliance work by transferring what was taught onto his projects and his presentation delivery.

“In my actual project at work, I was able to apply the course learnings directly to a substantial level, and from time to time I would even check back to the course materials to reinforce my understanding of the compliance frameworks and terminologies,” says James.

“In the midst of preparing for presentations and proposals, I was also able to lean into some of the materials and teachings from the programmes. It helped a lot in my presentation delivery. As a result of this, we also gained additional traction in client conversations.”

James has since taken on more impactful ventures and higher-stake projects at work, and he attributes his growth to his learning journey.

The sweet spot between work and upskilling

Staying committed to lifelong learning while dedicating oneself to work requires immense dedication and many of WMI’s participants do so to stay at the forefront of what they believe is essential.

In recognising the challenge of attending classes and studying whilst keeping up with the pressing demands of your full-time work, WMI’s Advanced Compliance Programmes are structured into modules of two to three days on average and spaced apart across several weeks to allow participants to upskill themselves while minimally disrupting their work commitments.

“The spaced-out format of the programme gave me the perfect balance as I was able to integrate my learning across several weeks and apply the knowledge gained,” attests James.

This programme equips students with the full range of skills and competencies across all the Compliance job families identified in the IBF National Skills Framework for Financial Services. The Graduate Diploma in Compliance empowers learners to master a comprehensive range of Compliance disciplines covering Regulatory Advisory, Financial Crimes Compliance, Compliance Analytics, Monitoring, Surveillance and Testing, and includes a Capstone project with industry mentoring to tackle real-life industry problems.

Graduates of the Graduate Diploma in Compliance in Financial Services programme will earn a WMI qualification and are eligible to apply for IBF Advanced certifications in the relevant Compliance job families.

Take your compliance career to the next level with WMI’s Advanced Compliance Programmes

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Key Attributes of a Future-Ready Compliance Officer: Perspectives from a Leading General Counsel

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As 2024 beckons, the domain of compliance is undergoing transformative changes. The scope of a compliance officer’s role is evolving beyond foundational knowledge, extending to multifaceted skills that cater to the sector’s evolving demands. WMI’s faculty member Loretta Yuen, the General Counsel and Head of Group Legal and Compliance at OCBC Bank, shares her valuable insights into the current trends and indispensable qualities that define a top-tier compliance officer.

Trends Shaping the World of Compliance

The compliance sector currently finds itself under the influence of two significant trends: anti-fraud compliance and sanctions compliance. With digital payment scams proliferating, a concentrated focus on anti-fraud initiatives is paramount. “It is necessary for compliance officers to be agile and practical in their approach to combat these threats,” says Loretta.

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As always, agility remains as a cornerstone of success, with compliance officers needing to adapt swiftly to changing regulations and industry dynamics. “Gone are the days when compliance officers are just behind the scenes, at the desk, flipping textbooks and regulations,” quipped Loretta as she highlighted how the role – and expectations – of compliance officers is now more elevated in the financial sector.  “You need to run with your business, see what is your strategy and map your regulatory outcomes to that”.

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Practicality entails finding pragmatic solutions that align with business objectives while ensuring compliance. “Compliance officers must possess the acumen to advocate for and implement measures that align with their organisation’s vision,” stressed Loretta. This ensures that compliance efforts are integrated into the overall business strategy, mitigates risks, and promotes a culture of ethical conduct throughout the organisation.

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For aspiring compliance leaders, Loretta emphasised the importance of servant leadership. This approach involves building strong teams, understanding individual aspirations, and empowering team members at all levels. By lifting others and helping them reach their full potential, compliance leaders can drive meaningful change and foster a culture of compliance excellence within organisations.

Continuous Learning and Giving Back

Staying abreast of industry trends and changes is a perpetual challenge for compliance professionals. Loretta shared her personal approach, which involves a combination of reading newspapers, engaging in discussions with industry peers, and actively following developments through media and social channels.

“By immersing myself in a wealth of information, I can ensure that I remain well-informed and equipped to address emerging compliance challenges,” highlighted Loretta. In addition to keeping pace with industry trends, Loretta recognises the importance of giving back to the compliance community. As a fervent advocate for imparting practical knowledge, she actively engages in teaching and sharing her experience at WMI. By equipping future compliance officers with practical insights and skills, she contributes to uplifting the standards of compliance in Singapore.

Conclusion

As the compliance landscape evolves at an unprecedented pace, professionals in the field must adapt and equip themselves with essential skills. Effective communication, influencing capabilities, stakeholder relationship management, agility, practicality, passion for continuous learning, and embracing servant leadership are paramount to success. By embracing these skills and dedicating themselves to ongoing education and professional growth, compliance officers can navigate the intricate challenges and make a lasting impact in the ever-evolving world of regulatory change and risk management .

Hone in on your compliance and corporate skillsets through WMI’s Advanced Compliance Programmes, including Retail Banking and Fintech Regulation delivered by Loretta Yuen. Beyond grasping regulatory frameworks and best practices across different aspects in the financial sector, participants will be put through a rigorous curriculum of between four and twelve modules, leading to an Advanced Certificate, Advanced Diploma or Graduate Diploma certification. Through upskilling and improving on soft skills in the workplace, compliance officers can weather challenges and opportunities that 2024 brings.

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