WMI listens to feedback from our learners and aims to resolve any dispute or grievance in a prompt, fair and systematic manner.
A dispute or grievance may arise from any aspect of a learner’s experience at the Institute which they deem unfair, unjust or unreasonable. In such event, the learner may seek resolution as per the steps outlined below:
1. Prompt Resolution
WMI encourages the prompt resolution of disputes when they arise. The learner should first approach the Programme Team to provide the feedback. The Programme Team may arrange for a meeting with relevant parties, if applicable. Amicable resolution can be concluded at this stage.
2. Formal Writing to WMI
If the dispute is not able to be resolved in Step 1, the learner may file a written feedback detailing:
(i) A brief on the case
(ii) Evidences that support the alleged violations, including past attempts to resolve the case
3. WMI Initiates Investigation and Resolves Case with Formal Response
WMI will initiate relevant investigations and recommend resolution actions. A formal response will be made to the learner within 14 working days, failing which a holding reply will be given.
4. Escalation Through CPE Mediation-Arbitration Scheme
In the event that the learner and WMI are unable to resolve a dispute amicably, either party can refer the dispute to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) according to the Private Education Mediation-Arbitration Scheme.
